What's changed and when

We've found that paint, put out in a bin we cleaned, has contaminated our cleaning equipment. To put this right properly, we're replacing our whole filtration system rather than a quick fix.

Because of this, all cleans are postponed across every area we cover, not just today's round. We're sorry for the disruption this is causing.

The replacement parts are on order, with delivery expected Friday 16 October. Once they're fitted and tested, we'll resume cleaning and update this page.

If your clean has already been rescheduled, you'll have had an email with your new date. If you haven't heard from us yet, please bear with us — we're working through accounts as quickly as we can.

Our van is off the road for a clutch replacement. Because of this, we had to cancel some bin cleans booked for Tuesday 6 October and Wednesday 7 October 2026.

Every affected customer has been emailed with their rebooked date. Each clean has been moved to the next scheduled day for that bin, four weeks later.

Please don't put your bins out on the cancelled days. They will be cleaned on your rebooked day.